Refund Policy

1. Scope of Refunds

This refund policy applies to all subscription plans (Basic, Pro, Premium) purchased through this platform.

This refund policy does not apply to:

To request a refund, please contact us within [email protected] days of subscribing.

2. Eligible Refund Situations

Full refunds are available in the following situations:

• Within 7 days of subscription, and premium features have not been used
• Service completely unusable due to platform technical failures
• Duplicate charges due to system errors
• Subscription content significantly differs from the description

Example: If you find the platform features don't match the description after subscribing, you can request a full refund within 7 days.

3. Non-Refundable Situations

Refunds are not available in the following situations:

• Refund requests submitted more than 7 days after subscription
• Premium features have been used (e.g., viewing analysis reports, tracking stocks)

For special circumstances, please contact customer service to explain your situation, and we will handle it on a case-by-case basis.

4. Partial Refunds

Partial refunds are available in the following situations:

• Annual subscription refund requests within 30 days; remaining months will be refunded
• Significant decrease in service value due to major platform feature changes
• Other situations deemed reasonable by customer service

Example: If you request a refund after 2 months of an annual subscription, you can receive a refund for the remaining 10 months.

5. Refund Process

Steps to request a refund:

• Send an email to [email protected] with your order number and reason for refund
• We will respond to your request within 2 business days

Refunds will be returned to your original payment account; processing typically takes 5-10 business days.

6. Dispute Resolution

If you disagree with a refund decision:

• You can provide further explanation via email
• We will re-evaluate your request
• If the dispute remains unresolved, you may use the payment platform's dispute resolution mechanism

We are committed to handling every refund request fairly.

7. Policy Updates

This refund policy may be updated at any time. Updated policies will be published on this page with the effective date noted.